Frequently Asked Questions

Please select a FAQ section below.

General Information
TSA Pre✓™ Application Program Enrollment
Transportation Worker Identification Credential (TWIC®) Enrollment
Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP) Enrollment
Fingerprinting Information
UES Mobile Services
UES Enroll Your Own (EYO) Services


General Information


Where are Universal Enrollment Services (UES) enrollment centers located?

What is pre-enrollment, and why should I pre-enroll?

How do I update information entered during pre-enrollment?

How long does in-person enrollment take?

How are fingerprints collected during the in-person enrollment process?

What happens if I cannot provide fingerprints or be fingerprinted?

How do I know my personal information is safeguarded?

Who collects the information?

Where does the information collected go?

How can I make an appointment for an in-person enrollment?

After enrolling, how can I check the status of my application?

How do I contact the Universal Enrollment Services (UES) Call Center?

How can I obtain a copy of the MorphoTrust W9 form?


TSA Pre✓™ Application Program Enrollment


How do I apply for the TSA Pre✓™ application program?

What data is collected for the TSA Pre✓™ Application Program?

Does the name I enroll under for TSA Pre✓™ application program need to match my identity documents and proof of citizenship/immigration documents? What if they don’t match?

How should I fill out my name on my TSA Pre✓™ application?

Do I have to enroll in-person at an enrollment center?

Where can I enroll in-person?

Do I need to make an appointment at an enrollment center for TSA Pre✓™ application program?

How much is the TSA Pre✓™ application fee?

What are the methods of payment?

How can I check the status of my TSA Pre✓™ application?

Where can I go to find further information about TSA Pre✓™?


Transportation Worker Identification Credential (TWIC®) Enrollment


How do I apply for the Transportation Worker Identification Credential (TWIC®) program?

What is the TWIC® enrollment process?

How much does a TWIC® security threat assessment and credential cost?

What are the methods of payment?

Where can I enroll?

Are appointments required for enrollment?

How can I make an appointment for enrollment?

How can I check the status of my application?

How can I make an appointment for card pick-up?

What if my TWIC® card does not work with TWIC® card readers?

Where can I go to find further information about the TWIC® program?


Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP) Enrollment


How do I apply for a Hazardous Materials Endorsement (HME) security threat assessment?

What if I have a question during the online pre-enrollment process or I mistakenly submit a pre-enrollment twice?

Is pre-enrollment the only process I need to complete in order to apply for my HME?

Where can I enroll in-person?

What is a TSA agent/participating state?

If I already have a valid, unexpired TWIC®, do I need to repeat the security threat assessment process when applying for HME?

What if I already hold an HME and just need to renew it?

How much is the HME application fee?

What are the methods of payment?

What if I cannot afford to pay at the time of pre-enrollment?

Where can I go to find further information about the HAZMAT Endorsement Threat Assessment Program?


Fingerprinting Information


Where can I get fingerprinted?

Are appointments required for fingerprinting/enrollment?

How soon can I be fingerprinted and complete my in-person enrollment after I have completed my online pre-enrollment application?

Do I have to take a copy of my pre-enrollment application with me?

How can I be certain my fingerprints have been successfully captured?


UES Mobile Services


What is meant by “mobile services”?

What types of mobile services are offered?

What is the cost of a mobile service?

How do stakeholders request a mobile service?


UES Enroll Your Own (EYO) Services


What is meant by “Enroll Your Own” (EYO)?

What types of EYO services are offered?

What is the cost associated with being an EYO?

How do stakeholders request more information about becoming an EYO?